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Terms Conditions That Apply to Your grandcity88 Account

These Terms & Conditions set out what you agree to when you open and use a grandcity88 account — covering deposits, withdrawals, account conduct and how we handle disputes.

Account eligibility where local law permitsWallet deposits: Touch 'n Go eWallet, Boost, GrabPayWithdrawal verification stepsAccount suspension & closure termsGoverning dispute process

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What These Terms Cover and How They Apply

grandcity88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with grandcity88, you confirm that you have read, understood and accepted these Terms & Conditions in full. You must be of legal age under the laws of your jurisdiction and access this platform only where local law permits it. Each account

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is personal — sharing credentials, running multiple accounts or using automated tools to interact with the platform are all prohibited and may result in immediate suspension. Deposits processed via Touch 'n Go eWallet, Boost or GrabPay are subject to the transaction limits and processing steps shown
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at checkout; once a deposit is confirmed, it cannot be reversed through our system. Withdrawals require identity verification before funds are released — you will be asked to confirm your account details match the wallet name on record. We reserve the right to withhold a withdrawal
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pending review if the transaction pattern is inconsistent with normal account activity. Any account balance held in currencies other than RM will be converted at the rate displayed at the time of transaction. These Terms may be updated; continued use of the account after a change
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notice constitutes acceptance of the revised Terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These Terms are not just a formality. They define how we protect your account, how long we retain your data, and what steps you can take if something goes wrong. Players in Kuala Lumpur and across Malaysia can rely on these commitments being applied consistently across every account.

Account Security

Your account is protected by OTP verification at login and at withdrawal. We do not store full card details; wallet credentials for Touch 'n Go eWallet, Boost and GrabPay are handled through each provider's own secure flow.

Data Retention

We retain your account data — registration details, transaction records and session history — for as long as your account is active and for the period required by applicable law after closure.

Cookie & Tracking Policy

grandcity88 uses session cookies to keep you logged in and analytics cookies to understand how you browse the lobby. You can adjust cookie preferences via your browser settings at any time.

Requesting Account Changes

To update your registered wallet, change your contact details or request account closure, submit the request through the Help Centre inside your account. We verify ownership before processing any change.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you believe an action on your account was applied in error, contact our support team directly. We will review the relevant account records and respond with a written outcome. All formal Terms-related disputes must be submitted in writing through one of the channels below.

Live Chat Start a live chat session from any page on grandcity88. Reference your account ID and the specific clause you are querying so the team can pull the right records straight away.

Email Support Send a written dispute or Terms query to our support email. Include your registered wallet name — Touch 'n Go eWallet, Boost or GrabPay — and the transaction reference number where relevant.

Account Help Centre Log in to your account and open the Help section to submit a formal Terms & Conditions request. Responses are logged to your account thread so you have a full written record.

Common Questions About Our Terms & Conditions

These questions cover what players most often ask when reading through the Terms & Conditions. If your question is not answered here, reach us directly via live chat or the Help Centre inside your account.

Yes. These Terms apply to every transaction on grandcity88, regardless of payment method. Specific wallet limits or processing steps shown at checkout are part of the same agreement.

We will post a notice of any material change on the platform before it takes effect. Continuing to use your account after that notice constitutes your acceptance of the updated Terms.

If your account is suspended pending review, your balance is held and not accessible until the review concludes. We will communicate the outcome and next steps in writing through your registered contact.

Submit a written dispute via live chat or the Help Centre, including your account ID, the transaction reference and your wallet name — Boost or DuitNow, for example. We review and respond in writing.

We retain your data for the period required by applicable local law after account closure. You may request a summary of what data we hold by submitting a written request through the Help Centre.

Yes. Running multiple accounts, sharing login credentials, or using any automated tool to interact with the lobby are all prohibited and can result in immediate account closure with forfeiture of any pending transactions.

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