Data We Collect and Why We Need It
When you open an account with grandcity88, we collect the details you provide at registration — your name, email address and contact number. When you fund your account or cash out via Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference, amount in
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RM and the wallet channel used. This is required to process your request and to match incoming transfers to the right account. We also log device identifiers and session activity automatically — this helps us detect unusual login attempts and keep your account secure. If you
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reach out to our support team, the conversation history is stored so we can follow up accurately. We do not store your full e-wallet PIN or password at any point. Data collected is used strictly for account operation, payment processing and fraud prevention. We do not
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sell, rent or trade your information to marketing networks. Third-party service providers who help us run the platform — payment processors, for example — access only the data they need to complete their specific task, and they are bound by the same confidentiality standard we follow.
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Retention periods follow the requirements of applicable local law, and data is deleted or anonymised once the retention period ends.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.